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FAQ

• HOW I WORK DURING THE WAR

 

Now our country is at war. Due to the danger to my life, I was forced to leave my home, city and workplace. Now I am adapting to new conditions in another city.

 

I work, but only partially - because of the war, many of my intermediaries don't work, which, alas, limits my work. Also I don't have my major part of my tools and equipment anymore so part of process I can't do now.


Every day we have numerous air alerts because of danger of bombarding, it really hard to work in this conditions, but I decided to do my work no matter what.

 

I can't live without my job.


So I'm taking orders. But be ready that working process and shipping will take longer. For more details please email me.

I also can ship finished products from the Ready-to-Ship category.

 

 

 

• HOW CAN I PAY?

 

Add the jewelry you want to your shopping cart, fill in your data and click "Checkout"

 

After that, you will be redirected to the page for full payment through the LiqPay system.

 

 

You can pay in 3 ways:

 

1. Using a card

 

2. Google Pay

 

3. Apple Pay.

 

If it's more convenient for you to pay through PayPal, you can place an order in my Etsy-shop.

• DELIVERY

 

I ship worldwide for FREE by the Ukrainian postal service "Ukrposhta".

 

Delivery terms: usually 2-4 weeks. Terms of delivery could change - it depends solely of postal service.

 

I DO NOT ship to a territory with a problematic postal connection - for example, Lugansk and Donetsk regions, Crimea, North Korea, Russia, Belarus and so on.

 

If you happen to be in a territory with a problem postal connection before place an order, please contact me at lisova.jeweller@gmail.com to discuss alternative shipping methods.

• TERMS

 

Due to the too high for me amount of orders, I decided for the most part refused of Make-to-Order jewelry and now I there are only 2 category of Made-to-Order jewelry: engagement and wedding rings. As a rule, making of any model takes 20 business days.

 

Earrings, pendants and other types of jewelry can be purchased only in Ready-to-Ship section. 

 

Please note that WORKING days - there are days, excluding weekends and holidays. I don't work on weekends and holidays.

• DO YOU WORK WITH GOLD?

 

I mostly work with sterling silver because it's my favorite metal. But I also work with gold! 

 

Almost any model from my catalog could be made in 14 karat white or yellow gold.

• IS IT POSSIBLE TO CREATE EXLUSIVE JEWELRY BY MY IDEA?

 

Yes, I do individual jewelry. The cost of such work, as a rule, is from $ 700, the terms are about 40 working days. Terms and cost depend on the complexity of the work and calculated individually.

 

As an individual work, I can make any type of jewelry: a ring, a pendant, earrings, a necklace, and everything that can technically be made in precious metal.

 

I accept only 2 individual orders per month due to the high complexity of such type of work.

 

An individual jewelry is created in the single copy in the whole world just for you. I never repeat it again.

 

Read more about individual orders here: INDIVIDUAL JEWELRY

• How to measure the ring size?

 

The most reliable way is to measure your size in our showroom in Kyiv or in any jewelry store.

 

If it's not possible to get to the salon, read how to measure the size by yourself in the article "HOW TO MEASURE THE RING SIZE".

• COVERING

 

Almost any model can be covered with white/black rhodium, blackened or gilded.

 

Read more about each covering in the article "COVERING: RHODIUM, GILDING, OXIDATION - WHICH COVER TO CHOOSE?"

 

 

• LEGAL CUSTOMER DISCOUNT

 

If you have already placed 3 orders or the amount of your orders exceeds UAH 15,000 - you will receive a 10% discount for regular customers on all subsequent orders!

 

To receive a discount for a regular customer, write to me at lisova.jeweller@gmail.com and I will create a personal discount promo code for you!

• RETURN, EXCHANGE, POLICY

 

The terms of return, exchange and policy you can find in the section "POLICY"

If you didn't find the answer to your question or you have additional questions - fill out the form below and we'll contact you :)

Яндекс.Метрика